RETURNS AND EXCHANGES POLICY
To initiate a return or exchange send an email to email@example.com or call us on 933710638, explaining the incident briefly, and we will indicate the steps to take to resolve it.
You have a maximum of 14 calendar days from receipt of your order to start the exchange or return process, as long as the product is in perfect condition, unworn and with the labels and packaging intact.
We advise you to always look at the SIZE AND SIZE TABLES during the purchase process to avoid mistakes with the size. You will find them under the price on each of the products in the online shop.
Once the package to be exchanged or returned arrives at Rosa García Confeccions, it will be examined to check its condition and a confirmation email will be sent to the customer indicating the exchange / refund.
1.1. If the product received has a manufacturing defect or does not match the size or model ordered online, you can come to our shop with the item, where we will exchange it and refund the initial shipping costs. If you are unable to return it, please contact us at firstname.lastname@example.org or call us on 933710638 so that we can offer you an effective solution.
1.2. If you need a different size or model to the one you have requested in the order, you can also come to our shop with the garment, where we will exchange it at no extra cost to you. If you can’t get to our shop, please contact us at email@example.com or call us on 933710638 to exchange the item through a transport agency. The company assumes the cost of collecting the wrong piece and the customer assumes the cost of sending the second piece
2. Return without exchange
If once you have received your order you decide to return any item definitively, you can come to our shop with this item, where we will pay you it back in full, excluding the initial delivery costs. If you are unable to get to the shop, please contact us at firstname.lastname@example.org or call us on 933710638 to return the item by courier. The company will pay the amount of the item and the customer will be responsible for the transport costs generated by the delivery and/or return.
ROSA GARCÍA CONFECCIONS